September 3rd, 2018
Collections – DirectID User Case
Increase Collection Rates And Efficiency
Gaining accurate and up-to-date insight into your customers’ financial position can be a challenge if you rely on self-asserted affordability or paper bank statements in telephone interview assessments. Our real-time financial data and analytics service provides the most reliable information, direct from the customer’s online bank account, to help your collections team:
- Get an instant view of income and expenditure for affordability assessment
- Optimise repayment plans to increase collection rates
- Make faster collections by identifying multiple payment windows
- Increase operational efficiency by reducing interview call time
- Demonstrate a fair collections policy for your customers
Learn how: Book a DirectID demo today.
Income & Expenditure
Income and expenditure so you can drill down into different spend areas with your customer to develop a greater understanding of their financial position.
Profile a customer’s monthly balances, showing payroll hits and other repetitive credits to find the best windows during the month to collect payments.
Use 3-12 months of bank transactions for cash flow assessment, to help you really understand their ability to repay.
The Dashboard allows operations agents view customers’ bank statements and analytics in real-time.
Quick and easy for customers to share their bank statements securely, ‘read-only’ and all online in seconds.
Sample DirectID Reports
eMoney Union – DirectID Case Study
Learn how eMoney Union improved credit risk assessment accuracy, reduced 75% of fraud attempts and demonstrates responsible lending with the FCA using DirectID.
Faster, Fairer Credit
Fair Finance is a social business lending to the financially excluded. CEO Faisel Rahman shares how DirectID helps make fairer, faster decisions and grant credit where it is needed most.
Other user cases.
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